Job Details

Position Summary: Handles customer orders from various types of customers to include but not limited to retail, wholesale orders for Food Service (vending companies and distributors), orders from the US Military, and sales activities for Central and South America. Processes orders. Interacts with brokers, regional sales managers, shipping and accounting departments. Handles high volumes of emails and phone calls daily.

Position Responsibilities:

• May perform some or all of the duties below:
• Provides customer service support functions to include filing, POD issue
• Resolution, special order requests, maintain client/customer/broker lists,
• Communicate late payment information, verify credits, communicate order
• Issues with Maruchan plants in California, Virginia, and Texas.
• Processes/Inputs orders for assigned accounts, order changes and
• Cancellations. Checks inventory. Places back orders as needed.
• Double-checks prices, pallet quantities, lead time, et cetera on each order.
• Cross-checks daily order entries performed by co-workers and compare to proof as well as provide one's own work to co-workers for proofing.
• Provides daily information to Brokers on shortages, overages, late or missing orders, etc.
• Tracks late orders upon request and provides information to requestor.
• Processes credits and debits.
• Communicate with Laguna, Virginia, and Texas warehouses on late deliveries and missed appointments.
• Handles shipments and payments for Central and South America. Negotiates shipping dates based on inventory of flavor changes.
• Confirms shipments with trucking companies and distributors
• Creates and mails invoices and verifies invoice payments
• Signs calculation and Value Manifests
• Will perform basic translation between English and Spanish
• Provides customer service support functions for the business including communication between the distributor and commissaries for orders and payments.
• Other duties as assigned

Qualifications and Requirements:

• 1-2 years' experience in a similar capacity. Military order processing and billing experience highly desirable.
• Experience/Knowledge of SAP is desirable.
• Bilingual English Spanish highly desirable.