Job Details

Overview
Administrative Assistant (Management Specialist): $25.38/HR

Day Shift: 8.00am - 4.30pm Mon – Friday

Location: Minneapolis

Summary

We are seeking a dedicated and organized Administrative Assistant/Management Specialist to join our team. The ideal candidate will possess strong computer literacy and excellent communication skills, providing vital support the Property Manager in delivering quality services to public housing residents. The incumbent provides front-line customer service to residents and responds to phone calls and in-person inquiries at public housing sites.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

· Maintains regular office hours in assigned areas in order to provide customer service and responds to inquiries from residents and resolves problems.

· Answers incoming calls and receives walk-in visitors, responds to inquiries or directs matters to the appropriate staff member. Responds to questions from residents and other company staff relating to public housing residents’ tenancy and policies and procedures.

· Completes shelter verifications, landlord references and assists residents in understanding their rent statements.

· Assists with annual recertifications and Moving to Work packets as needed. Meets with residents, collects and verifies documentation and submits documents to Leasing Eligibility Technician for rent determinations.

· Meets with residents on non-compliance issues including non-payment of rent and other charges, and housekeeping. Follows up and resolves issues; makes recommendations to the Property Manager.

· Assists residents by creating workorders and helps residents sign up for Rent Café to enter their own workorders or directs residents to the workorder center. Ensures proper charges for resident damages and other charges are accurately reflected on the workorder and resident ledger. Sends resident charge letters.

· Monitors tenant accounts and assists in the collection of rent and other charges to ensure the financial viability of the AMP. Sends the sales/ service collection letters to residents.

· Compiles information and statistics for routine reports and ensures there is correct and up-to-date tenant information in the System

· Audits and maintains entry guard rosters, vacant units, snow logs, security logs and appliance logs,

· Issues, audits and maintains key tags and temporary key tags.

· Ensures the Emergency Action Plan is updated with residents needing assistance (Highrise).

· Maintains resident records. Pulls files as needed by rental office or management staff. Purges old files and separates large files.

· Assists in processing mailings to residents.

· Prepares resident notices and newsletter.

· Attends Resident Council meetings and after-hour resident meetings, as requested.

· Prepares move-in packets and conducts unit showings, key pick-ups, and orientation for prospective and new tenants.

· Receives, sorts, and distributes mail in a timely and accurate manner.

· Education and/or Experience

· High School Diploma or GED and a minimum of three (3) years of general clerical experience. An equivalent combination of education and experience may be considered.

· Developing written and oral communication skills, including communicating across digital platforms.

· Training on data management software such as , Smartsheet, and other related tools.

· Effective time management, including prioritization of time-sensitive items and the ability to meet deadlines.

Benefit:

Company offers great benefits like;

Weekly Pay check/Direct Deposit
Medical Benefits
Dental Benefits
Life Insurance
Vision Benefits Wellness
Health Benefits
401k Retirement Plan

Please email your resume, with a cover letter addressing the key areas of the Job Description if you are interested in this career position. OR apply online at http://www.avenuestaffing.com/#/apply-online OR send Text message to 763-447-9911 for details