Job Details

Job Title: Salesforce System Administrator
Location: Hybrid/Remote Available (with approval)
Job Type: Full-Time, Exempt
Date Posted: June 2025

Overview:
We’re a fast-growing, mission-driven organization that provides innovative connectivity and communications solutions to nonprofits, schools, and community-based institutions across the U.S. We believe in using technology to empower organizations that are making a difference. We’re seeking a Salesforce System Administrator to lead our CRM systems and data strategies as we scale.

This is an excellent opportunity for a Salesforce expert who thrives in a collaborative, entrepreneurial environment. If you're passionate about maximizing the impact of technology and want to help mission-based organizations succeed, we want to hear from you!

What You’ll Do:

Salesforce System Administration

• Serve as the primary system administrator for all Salesforce operations
• Manage users, roles, permissions, profiles, workflows, and data integrity
• Design and maintain reports, dashboards, and process automations (Flows, Process Builder, validation rules)
• Troubleshoot technical issues and respond to user needs
• Test, document, and implement system changes and enhancements
• Coordinate with development consultants on system updates and feature rollouts
• Ensure smooth upgrades and prepare system for future scalability

Data Management & Quality Control

• Oversee daily/weekly data uploads and integrations
• Maintain high-quality, clean datasets across systems
• Conduct audits, manage duplicate record clean-up, and monitor for discrepancies
• Utilize Excel and reporting tools for data analysis and KPI tracking

Team Leadership & Collaboration

• Manage and develop a small team of Salesforce and data support specialists
• Provide training and support across departments to maximize CRM adoption
• Communicate updates and system changes clearly to internal stakeholders
• Drive cross-departmental CRM strategy and documentation

What You Bring:

Education & Experience:

• Bachelor’s degree in Computer Science, MIS, or a related field (or equivalent experience)
• 7+ years’ experience working with Salesforce or similar CRM platforms
• 3+ years' experience leading or managing a small technical or support team
• Salesforce Administrator Certification (or willingness to obtain within 90 days)
• Experience with project management and business process improvement

Key Skills & Competencies:

• Deep knowledge of Salesforce platform capabilities and best practices
• Proficient with Excel, data imports/exports, APIs, and integrations
• Excellent communication and training skills
• Strong attention to detail, problem-solving mindset, and ability to juggle priorities
• Ability to work independently, proactively, and collaboratively across departments
• Previous experience in a mission-driven or nonprofit-serving environment is a plus

Work Environment:

• Hybrid work model; in-office or remote options may be available
• Must be comfortable working on a computer for extended periods
• Regular use of office equipment (phone, laptop, etc.)

Apply Today
This is more than just a systems role—it's a chance to make a direct impact on the organizations that support communities nationwide. If you’re ready to take ownership of a critical function and grow with a dynamic team, apply now!