Job Details

Duties and Responsibilities:

Greeting customers in a friendly manner and taking food and drink orders

Preparing and serving beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks

Preparing and serving food items such as soups, sandwiches and pastries

Answering customers’ questions about menu choices

Promoting and recommending menu options to customers

Taking payment from customers

Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups

Maintaining espresso machines, grinders, coffee machines and other equipment by cleaning, troubleshooting and scheduling repairs

Keeping the work environment and cafe seating area clean, sanitary and organized

Responding to and resolving customer concerns or complaints

Evaluating and modifying processes to improve efficiency and quality of service

Attracting new customers and refining the menu

Skills and Qualifications:

Excellent listening and communication skills to effectively interact with coworkers and customers

Basic coffee knowledge, such as how to prepare common coffee beverages, although advanced knowledge, such as roasting and grinding processes, coffee bean sourcing and flavor differences, can be helpful

Exceptional customer service and interpersonal skills to interact in a positive manner and prevent or resolve conflicts

Strong teamwork abilities to work efficiently in a fast-paced and high-volume environment with other Baristas

Attention to detail to manage specific customer requests as well as a high-volume beverage assembly line with minimal errors

Time management and organizational skills to work efficiently and effectively in a high-volume workplace