Job Details

Key Responsibilities

• Customer & Vendor Coordination
• Act as the main point of contact for customers.
• Ensure customer SOPs and service expectations are clearly communicated and executed.
• Coordinate with carriers, drayage providers, and vendors for daily operational support.
• Handle escalations such as damage, inventory discrepancies, and late deliveries.
• Inventory Control & System Accuracy
• Oversee inventory accuracy and resolve discrepancies through investigations and reporting.
• Ensure all warehouse system transactions (receipts, shipments, transfers, adjustments) are completed accurately and timely.
• Monitor cycle counts and support periodic physical inventory.
• Operational Support & Process Oversight
• Track and report key metrics such as order turnaround time, inventory accuracy, and service performance.
• Lead or support onboarding for new accounts and ensure process alignment across departments.
• Identify operational gaps and drive process improvement initiatives.

Qualifications

•  3+ years of experience in warehouse operations and logistics (3PL preferred)
•  Strong understanding of inventory workflows and WMS/ERP systems
•  Excellent communication, coordination, and organizational skills
•  Proven ability to work in a fast-paced, high-volume environment
•  High attention to detail and strong problem-solving skills
•  Bilingual (English/Chinese) preferred

Work Environment

On-site at 13230 Crosby Freeway, Houston, TX

Regularly required to walk between the warehouse floor and office

May require extended hours during peak operational periods