Job Details

Position Overview:

The Operations Specialist is a key component of our business operations framework, primarily supporting our Sneakers4Good and Funds2Orgs initiatives as well as other organizational needs. This role involves comprehensive completion of shipping processes, including preparation, tracking, and data reporting, as well as lead management and general office support. Ships all outgoing fundraising starter kits, all the sneaker bags, and assorted shipping for marathons, events, and miscellaneous items related to projects

Key Responsibilities:

Shipping Operations:

Outgoing Shipments: Handles all outgoing fundraising starter kits, sneaker bags, and assorted shipping for marathons, events, and projects. Assembles F2O starter kits, affixes labels and logos as needed; packages bags into envelopes and confirms bag counts before shipping. Ships welcome kits and/or collections bags to S4G partners as needed for replenishment.

Shipping Preparation: Utilizes a shipping platform for all outgoing mail, integrates with FedEx, UPS, USPS, obtains pricing quotes, prints labels, and prepares packages for dispatch. May also coordinate offsite label printing for larger bulk orders. Manages inventory supplies for marketing materials.

Shipping Support: Supports Sneakers4Good initiatives, manages the shipping of starter kits for Funds2Orgs, and updates notes in the CRM system and the shipping spreadsheets. Also ships extra items as ordered for fundraising partners, including yard signs, costumes, etc.

Receiving Duties: Monitors and updates records on received shipments via completed labels received from warehouse team; inputs shoe counts and weight measurements, ensuring the pairs and weight are correct for the monthly, weekly and annual reports.

Shipping Reports & Data Management:

Data Management: Pulls raw data for items requested, updates the shipping spreadsheet, and uploads data to shipping platforms.

Daily Reports and Updates: Processes information on received labels from warehouse team and inputs data into the system. Provides research and problem-solving to resolve any issues on count or weight mis-matches. Enters data timely and accurately into the system. Uses data to research most economical shipping strategies for pre-paid label creation.

Weekly Reports: Creates detailed reports on shipments received, quality of shipments, and ensures timely supply replenishment for partners for Sneakers4Good. Provides reports as needed on fundraising updates for any partners over 50 bag counts for Funds2Orgs.

Monthly Summary Reports: Provides comprehensive monthly summary reports, incorporating weekly data and trends for Sneakers4Good.

Lead Management & Administrative Support:

Lead Assignment: Assigns overnight leads daily to the sales team, creates lead reports, and ensures proper assignment through CRM. May also manually enter leads from other sources, including conferences and referrals.

Report Generation: Prepares daily sales lead reports and weekly phone reports, uploads all reports into Slack.

Office Management: Assists with incoming calls, manages company postage meter, orders and stocks kitchen and office supplies, and handles mail distribution. May also order materials needed for staff events and other special projects.

Qualifications:

Education: High School diploma or equivalent; experience may be considered in lieu of formal education.

Experience: At least 2 years of office experience, preferably with a focus on shipping and data entry.

Technical Skills: Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint), CRM software, Slack, and ShipStation.

Physical Requirements: Ability to lift moderate weights up to 50 lbs and perform repetitive tasks in a typical office environment.

Key Competencies: Exceptional attention to detail, excellent time management and organizational skills, and a meticulous approach to handling shipping details and office management.

Our Organization:

Joining Funds2Orgs means becoming part of a dedicated team that values precision, efficiency, and a supportive team environment. We recognize the importance of each role in contributing to our partners' success, and we value innovation, collaboration, and the personal growth of our team members. Join us where your skills will support a thriving team environment while contributing directly to our mission of transforming lives through consistent excellence.