Job Details

We are seeking a detail-oriented and organized Medical Receptionist to join our integrative medicine team. The ideal candidate will be responsible for supplement department operations, providing excellent customer service, and ensuring smooth patient flow within the practice. This role requires proficiency in medical scheduling, patient care/empathy, medical records, team playing, and adherence to HIPAA regulations while maintaining patient confidentiality.

Duties

• Greet patients and visitors warmly as they arrive at the supplement counter.
• Manage phone systems to handle incoming calls, schedule appointments, and address inquiries.
• Utilize electronic health record systems such as Elation Health for patient data entry and retrieval.
• Schedule medical appointments efficiently while considering provider availability and patient needs.
• Maintain accurate patient records, including care plans and documentation of visits.
• Process medical records requests
• Complete treatment plan patient call backs to review plan via phone appointment and answer any questions.
• Ensure compliance with HIPAA regulations to protect patient privacy.
• Assist with other administrative tasks as needed to support the healthcare team.

Requirements

• Previous experience in a fast pace front desk or medical administrative support role is preferred.
• Familiarity with ICD-10 and CPT coding is a plus.
• Proficiency in using multi-line phone systems and electronic health record systems (Elation Health experience is desirable).
• Strong organizational skills with attention to detail to manage multiple tasks effectively.
• Excellent communication skills, both verbal and written, to interact professionally with patients and coworkers.
• Ability to maintain confidentiality and adhere to HIPAA guidelines at all times.
• A compassionate and empathetic demeanor with a commitment to providing high-quality patient care.

Join our team as a Medical Receptionist, where you will play a crucial role in delivering exceptional service to our patients while helping ensure the efficient operation of our medical practice.

Job Type: Full-time