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Customer Service at Repair Faciltiy

Standard

Shoe Service Plus Inc

New York, NY

Job Type

Full_Time

Salary

18USD - 22USD per hour

Posted Date

June 20, 2025

Job Description

READ THE FULL AD CAREFULLY. MAKE SURE YOU ARE THE RIGHT CANDIDATE IF APPLYING.

Customer Service (Leather Shoe & Handbag Repair Company)
Full-Time Job (Monday-Friday)

40 hours + Overtime

Find out about our company on our website:
https://leatherspa.com/

Leather Spa® is seeking an experienced Full-Time Luxury Customer Service Representative for our repair facility in Long Island City, Queens. We provide shoe, handbag, and garment repair, alterations, and cleaning services.

We have a passion for client services and fashion. Our customer reps play a crucial role in consistently providing a superior level of service to our clients while increasing client conversion and retention, driving business revenue, and inspiring customer loyalty.

Working at Leather Spa® is like being part of a large, dynamic, and inspiring fashion family. We value dedication, hard work, creativity, and innovation. Working as one big team is essential to our success. We are committed to providing the ultimate experience for our discerning clients seeking luxury accessory repair and care.

Following responsibilities:

Advise and assist customers with their leather repair and care needs through our online portal
Provide hands-on technical support for the repairing of luxury leather products
Enter repair work orders into POS and online systems
Assist customers with service, work estimates, or existing work order questions
Perform Quality Control and Data Entry for repairs

Qualifications:

Previous after-sales in shoe & handbag repair experience a plus
Applicants with long-term plans to stay are preferred, as this job is technical and requires training and considerable investment from our staff
Experience in leather/garment care or the luxury goods industry is a plus
Strong attention to detail and inspection
Must be reliable, get to work on time, and be able to work your shift
Must be able to lift boxes over 25 pounds
Knowledge of CRM software, Google G Suite, and/or other POS software a plus

Find out more about our company on our website:
https://leatherspa.com

We currently do not offer benefits.

Full-Time Job + 10% commission on retail product sales in-store.