Job Details

Technical Support Agent (Entry Level)

Employment Type: Full-Time

Position Overview

We’re looking for tech-savvy problem solvers who enjoy helping people and are excited to kick off a career in the technology industry. As an Entry-Level Technical Support Agent, you’ll be the first line of defense for users experiencing issues, guiding them through troubleshooting steps and providing top-notch service with patience and professionalism. You’ll build a solid technical foundation, gain hands-on experience, and have opportunities to grow your career within the company.

Responsibilities

• Provide technical assistance via phone, email, and chat
• Troubleshoot common user issues like login errors, navigation problems, and app bugs
• Document all activity and maintain detailed case notes
• Manage and resolve assigned tickets within service-level expectations
• Maintain a 90%+ customer satisfaction rating
• Identify and escalate complex or high-priority issues
• Use basic SQL to assist in troubleshooting (we’ll train you!)
• Support additional tasks as assigned

Qualifications

• Strong communication skills (verbal and written)
• Experience in customer service or a client-facing role
• Professional and empathetic demeanor
• Reliable attendance and strong time management
• Curious mindset and desire to grow professionally
• Basic troubleshooting and problem-solving ability
• Willingness to learn new systems and tools