Job Details

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Service Advisor to work at a premier auto manufacturer in Torrance, CA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Shift: Monday-Friday 8:30am-5pm
Pay: up to $40.67/hr

This position is ONSITE in Torrance, CA, MUST be able to commute to Torrance, CA

Why you should apply to be a Service Advisor:

• Work with a premier client in the automotive industry.
• Enjoy a competitive pay rate
• Opportunity to work with a team of experienced professionals.
• Opportunity to learn and grow in a fast-paced environment

Roles and Responsibilities:

• Create, update, and maintain storyboards and instructional content for online self-study training modules tailored to automotive service advisors, ensuring alignment with customer service best practices, dealership processes, and brand standards.
• Conduct market research and analyze service advisor performance data and learner feedback to identify training needs, content gaps, and opportunities for improvement.
• Collaborate cross-functionally with subject matter experts (SMEs), trainers, and dealership personnel to ensure training content is accurate, relevant, and engaging.
• Manage and contribute to special projects related to service advisor development, customer experience, and dealership operations.

Daily Tasks:

• Use Microsoft Office (especially PowerPoint) and other digital tools to create, edit, and maintain instructional materials and eLearning content in an office environment.
• Work closely with SMEs to translate dealership processes and customer service strategies into effective training content.

Required Skills:

• 2 to 5 years of experience in automotive service operations, preferably as a service advisor, service manager, or trainer.
• Strong understanding of dealership workflows, customer service principles, and service advisor responsibilities.
• Proficient in Microsoft Office Suite (especially PowerPoint), Adobe Creative Suite, and general AI tools for content development.
• Ability to interpret complex service processes and customer interactions and translate them into clear, engaging instructional content.

Desired Skills (Preferred, Not Required):

• ASE C1 certification or equivalent experience in service consulting.
• Associate or Bachelor’s degree in Instructional Design, Education, Automotive Mgt., or a related field.
• Experience working in a Honda or Acura dealership service department.
• Familiarity with Learning Management Systems (LMS) and eLearning authoring tools (e.g., Articulate, Captivate).