Job Details

Easy Signs is an internet-based (easysigns.com), new age signage manufacturing company with a strong focus on technology. It is Australia’s leading online signage and manufacturing company and has expanded to the US. With industry-leading turnaround times and 98% of jobs being produced in-house we are growing quickly!

The CHT member is responsible for working alongside customers to maintain exceptional levels of customer service, resolve customer issues and assist with general enquiries through different platforms including email, phone, online chat and face-to-face. The primary responsibilities for this role are to offer an outstanding customer experience, working efficiently while striving for the goal of ‘zero tickets’.

It is important to remember that the customer is always our priority.

The CHT member will be responsible for:

• Responding to customer emails using Zendesk
  • Answering inbound phone calls and resolving the call appropriately
  • Resolving customer issues
  • Making outbound calls when it is more efficient than to respond via email, also to follow up on outstanding payments
  • Answering online chats and resolving the enquiry in an appropriate manner
  • Doing all that is possible to ensure customers reflect positively on their experience with Easy Signs
• Ensure late deliveries are being monitored
• Answer customer questions relating to processes or products via phone, chat or email channels
• Provide feedback to Team Leaders on any recurring issues, inconsistencies, or suggested process changes/improvements
• Follow processes detailed in tutorial videos and written documentation
• Refer to articles as a first point of call before approaching a Team Leader for advice on how to approach a particular situation
• If articles or macros are incorrect, feedback is given to Team Leaders for revision
• Provide support to Team Leaders with extra tasks that are required
• Liaise with production team when jobs require changes or removal from production

• Willingness to gain an understanding of the business
• High knowledge of product range
• An understanding of the processes in the Customer Happiness Team

• Ability to relate to all levels of the organization
• Attention to detail and accuracy
• Ability to work individually and as part of a team
• Time management
• Good communication skills (written and verbal)

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• 8 hour shift
• Monday- Friday

Work Location: In person