Job Details

Air Power Services Inc. is a distributor and service provider of Industrial Compressed Air Systems and Blowers located in Pensacola, FL that has served the Gulf Coast for 38 years. We are looking to hire a full-time service scheduler/coordinator. This position requires good phone presence, professional communication skills, be able to maintain a close working relationship with Technicians, Sales Consultants and Parts personnel and be able to multi-task. A basic understanding of mechanical equipment is preferred. Air Power Services is known for the exceptional service we provide, so we are looking for someone who can maintain and build on our quality service reputation.

Company website: www.airpowerservicesinc.com

Qualifications:

• Demonstrate a working knowledge of Microsoft Excel, Word, Outlook
• Exceptional communication skills through written & verbal means to co-workers, vendors and customers.
• Excellent customer service skills
• Be self-motivated and strive to learn, problem solve and be detail-oriented
• Strong administrative skills
• Professional appearance and positive attitude
• 1 + years of experience in service scheduling/coordination to include logistics and/or customer service is preferred
• Mechanical experience preferred

Responsibilities Include:

• Work under the direction of the Service Manager
• Answer phone and email inquiries accurately and in a timely manner
• Must have the ability to work independently as well as part of a team
• Dispatch and debrief technicians
• Organize and coordinate daily schedules based on call priority and technician availability
• Maintain and update job board
• Share relevant documentation with the service team
• Aid and direct technicians over the phone
• Enforce the safety programs of the company and customer site regulations (OSHA)
• Respond promptly to customer requests and needs, check product order availability, and provide superior customer satisfaction
• Notify and coordinate all customer drop-off/pick-ups
• Review all shop tickets & submit to accounting
• Assist with other duties as assigned

Required: High school or equivalent education, Valid Driver’s license

Work authorization: United States (Required)

Pay Frequency / Salary / Schedule: Bi-Weekly / $18-20 per hour, based on experience / Monday - Friday 7am – 4pm

Benefits: Health, Dental, Life & Supplemental Insurances, Paid time off