Job Details

Job Opportunity: Service Desk Agent / Customer Support Rep

Location: 680 West 10000 South, South Jordan, UT 84095
Contract Duration: 12 months with possible extension

Pay Rate: $21/per hour (W2).

Job Responsibilities for Desktop Support Service Professional:

• The Service Desk Agent is the first point of contact for the users who call our IT Service Desk.
• While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system.
• The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced 7x24x365 work environment.

Benefits Info:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.