Job Details

IT Helpdesk

St Paul, MN

Vodigy Technologies is seeking a talented Service Desk Technician Tier II to join the fast-growing Managed Services division. Our technical team is responsible for supporting a wide range of systems and technologies, with a continuous focus on learning and collaboration. The environment at the office is fun and fast paced, and we enjoy great relationships with our clients.

Please do not respond to this posting if you are unable to commute to the Twin Cities area. Out of town or remote candidates will not be considered.

The Service Desk Technician Tier II is responsible for the following:

· Resolve inbound hardware, software, or network technical support requests, via email, phone, and web

· Document all customer interaction with high attention to detail and accuracy within ConnectWise system

· Assist in on-boarding new clients

· Remotely manage client systems using tools, i.e. RMM Tools, Logmein

· Recognize and escalate more difficult problems

· Collaborate with team members to solve IT problems

We offer:

· Full time, Monday-Friday, 8:00AM – 5:00PM

· Salary range of $50,000-65,000 DOQ

· Medical, Employee and Family coverage

· HSA with contribution

· Dental

· 401k with very high match

· PTO and paid holidays

· Certification Test fee reimbursement

Qualifications

(ranked highest preferred to lowest):

· Consulting experience or a comprehensive understanding of a consultancy role and the business/financial impact of technology decisions for our customers

· 3+ years providing technical support

· Networking(Cisco): implementing & supporting managed switches, routing & vlans.

· Server Administration: troubleshooting servers and associated applications, installing new servers.

· Virtualization: Hyper-V, VMWare

· Experience and understanding of:

· ConnectWise Suite

· Microsoft Azure

· Microsoft Office 365 (Exchange Online, One Drive, SharePoint)

· Microsoft Windows, Windows Server

· Cisco Meraki

· ESET Security, Cisco Umbrella

· Active Directory

· Apple OS, Android, iOS

· Tenacious desire to solve complex technical problems

· Excellent written, verbal and interpersonal communication skills

· Excellent time management skills; ability to multitask and prioritize assignments

· Desire to learn new technology

· Positive and friendly attitude

· Transportation to and from clients required

· No Felonies due to work with Customs

Vodigy participates in E-Verify

Vodigy conducts pre-employment drug screenings

For consideration, please reply with your resume.