Guest Service Supervisor
Standard
Double Star Maryland Heights Llc

Maryland Heights, MO


Category

Tourism

Job Type

Full_Time

Salary

15USD - 19USD per hour

Posted Date

July 04, 2025


Job Description

Job Description

Job Description
Benefits/Perks 
  • Flexible Scheduling
  • Career Advancement Opportunities 
  • Competitive Compensation
Job Summary
We are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel.

The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service. 

Responsibilities: 
  • Supervise front desk staff
  • Respond to guest concerns and resolve them appropriately
  • Coordinate with other departments within the hotel to ensure guest satisfaction
  • Anticipate the needs of guests and build rapport
  • Uphold the highest standards of cleanliness, sanitation, safety, and conduct
  • Maintain accurate records of registration and payment information 
Qualifications
  • High school diploma/GED required 
  • Familiarity with hospitality industry standards
  • Knowledge of front desk operations and procedures
  • Proficient in English; knowledge of other languages is a plus
  • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
  • Ability to demonstrate genuine care for customers and employees
  • Ability to work in a fast-paced environment
Ad Information

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$0.07

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Standard

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System Information

July 17, 2025 23:46

July 19, 2025 08:46

July 19, 2025 08:46