Job Details

ADT is Hiring - Multiple - SMART HOME CONSULTANTS (Hourly plus Commissions)

*** ONE DAY ONLY / In-Person Interviews *** THURSDAY - JULY 17

• APPLY NOW to Secure an In-Person Interview on JULY 17 (8 am - 4:30 pm)

Working Territory: BROOKLYN, QUEENS, MANHATTAN

• $19.55 per hour
• PLUS Uncapped COMMISSIONS
• Paid Training Program
• Full-Time
• Tuesday - Saturday
• 8:00 a.m. Start Time
• Ending Time is around 5:00 p.m.
• Opportunity for OVERTIME
• Cell Phone, Mileage and Travel Expenses

As a Smart Home Consultant, you will be a sales solutions expert and a brand ambassador for ADT’s 6 million customers. As the key point of contact for home automation clients, you will answer inquiries, provide technical advice, and demonstrate how to use new products and services.

Position Overview

As a Smart Home Consultant, you will be a sales solutions expert and a brand ambassador for ADT’s 6 million customers. As the key point of contact for home automation clients, you will answer inquiries, provide technical advice, and demonstrate how to use new products and services. Additionally, in this role, you will install and activate security and Smart Home products while upselling solutions that best meet the needs of ADT’s residential customers.

A day in the life of a Smart Home Consultant looks like this:

• Build relationships between new customers and the ADT brand and product portfolio
• Complete in-home consultation and assessment
• Perform installation and activation of equipment, including home security camera, security hardware, and IoT, and smart home devices
• Complete customer onboarding and education of key products and services
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers
• This role involves providing solutions by visiting customers at their homes or businesses

Training Program:

ADT offers a comprehensive paid training program for this role regardless of experience. Our team is enthusiastic about developing you into a best-in-class Smart Home Consultant.

Job Requirements

• High School diploma or the equivalent
• Valid driver's license

When you commit to ADT —we commit to you. Our employees receive a comprehensive, full benefits package that includes:

• Comprehensive paid training program
• Full benefits on the 1st of the month after 31 days of employment
  • Health = Medical & Prescription, Dental, Vision, Health Savings & Flex Spending
  • Future = 401(k) with employer matching
  • Life = Paid vacation time
• Company vehicle provided
• Base salary plus the potential to earn unlimited commissions and ability to earn additional pay for completing jobs and exceeding quality standards
• Tuition reimbursement
• Employee Referral bonuses – when you refer a friend or family members

An ADT Smart Home Consultant provides in-home consultations to assess customer needs, designs tailored smart home and security solutions, and installs and activates ADT products. They act as a key point of contact, educating customers on their new systems and ensuring a positive onboarding experience.

Key Responsibilities:

• In-home Consultations:

  Visiting customers' homes to understand their security and automation needs, assess the property, and recommend appropriate ADT products.

• Solution Design:

  Developing customized security and smart home solutions based on customer requirements and property specifics.

• Installation and Activation:

  Installing and activating ADT security cameras, hardware, and IoT devices.

• Customer Education:

  Providing comprehensive training to customers on how to use their new ADT systems, including setting up smart home routines and automations.

• Relationship Building:

  Establishing strong relationships with new customers, ensuring they feel confident and informed about their ADT solutions.

• Troubleshooting:

  Addressing customer inquiries, providing technical advice, and troubleshooting any issues with the installed equipment.

• Sales Support:

  May be involved in finalizing sales and scheduling installations with customers.

Skills and Qualifications:

• Strong communication and interpersonal skills.
• Ability to explain technical information in a clear and concise manner.
• Basic technical aptitude for installing and troubleshooting electronic equipment.
• Sales and customer service experience is often preferred.
• Ability to work independently and manage time effectively.
• Willingness to learn and adapt to new technologies.

In essence, ADT Smart Home Consultants are the face of ADT, providing a positive customer experience from consultation to installation and ongoing support.